Frequently Asked Questions
You've got questions? We've got answers!
We’ve put together answers to the questions tenants ask most often, along with example videos that show helpful solutions. These videos were found through general searches and selected because they’re clear and useful, but the creators’ views don’t necessarily reflect those of our company. If any featured content is problematic, or if you’d like us to add more resources on a specific topic, just let us know—we’re happy to help.
What do move-in inspections cover?
Our goal is simple: protect your home, create clarity, and set everyone up for success from day one. A thorough move-in inspection establishes a clear starting point, supports proactive maintenance, and helps avoid misunderstandings later.
1. Access, Keys & Security Items
What We Review:
We carefully document all items that provide access to the home.
How We Document:
• Entry keys are counted, identified by purpose, and noted for condition.
• Garage remotes and access devices are verified and tested.
• Any additional keys (storage, sheds, gates) are recorded individually.
Owner-Friendly Summary:
“All access items were present and functional at move-in. This creates a clear record of what was provided at the start of the tenancy.”
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2. Safety & Emergency Features
What We Review:
Resident safety and emergency preparedness are a priority at every inspection.
Typical Items Inspected:
• Smoke and carbon monoxide detectors (locations and condition)
• GFCI outlets and reset locations
• Water and gas shutoff locations
Owner-Friendly Summary:
“Safety devices were confirmed to be present and operational, and emergency shutoff locations were clearly identified and documented.”
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3. Mechanical & Utility Systems
What We Review:
Major systems are visually inspected to establish baseline condition and accessibility.
Systems Commonly Included:
• Heating and cooling equipment
• Thermostats and visible controls
• Electrical panels
• Water heaters and visible plumbing components
Owner-Friendly Summary:
“Mechanical systems were visually reviewed for general condition. No immediate concerns were observed, and all systems were documented for reference.”
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4. Exterior Areas & Grounds
What We Review:
Exterior spaces are inspected with both condition and safety in mind.
Areas Typically Covered:
• Driveways, walkways, and stairs
• Landscaping and lawn condition
• Fencing, gates, and exterior lighting
• Exterior outlets and hose bibs
Owner-Friendly Summary:
“Exterior areas were inspected and documented. Existing wear or cosmetic items were noted to clearly distinguish pre-existing conditions.”
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5. Interior Living Areas
What We Review:
Each room is inspected systematically to capture overall condition and functionality.
Standard Review Includes:
• Walls, ceilings, and flooring
• Baseboards and trim
• Doors, locks, and hardware
• Windows, screens, and coverings
• Light fixtures, switches, and outlets
Owner-Friendly Summary:
“Interior spaces were reviewed room by room. Minor cosmetic wear was documented where present, and fixtures were checked for operation.”
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6. Kitchen
What We Review:
Because kitchens see heavy daily use, they receive a detailed inspection.
Items Typically Documented:
• Cabinets and drawers
• Countertops and backsplash
• Sink and faucet
• Appliances (visual condition and basic operation)
• Flooring and surrounding surfaces
Owner-Friendly Summary:
“The kitchen was inspected for cleanliness, condition, and functionality. Any existing wear was documented to establish a clear starting point.”
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7. Bathrooms
What We Review:
Bathrooms are inspected with close attention to fixtures and moisture-prone areas.
Typical Areas Covered:
• Toilet, sink, and shower or tub
• Cabinets, mirrors, and hardware
• Walls, ceilings, and flooring
Owner-Friendly Summary:
“Bathroom fixtures and finishes were inspected and documented. No active leaks or safety concerns were observed at the time of inspection.”
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8. Closets, Storage & Utility Spaces
What We Review:
All storage areas are inspected to ensure completeness and condition.
Common Areas Included:
• Bedroom and hallway closets
• Linen or storage cabinets
• Laundry and utility areas
Owner-Friendly Summary:
“Closets and storage spaces were documented for condition and functionality, providing clarity on pre-existing items.”
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9. Garage & Additional Areas (When Applicable)
What We Review:
Garages and ancillary spaces are inspected for safety and general condition.
Items Typically Covered:
• Garage door and opener (visual review)
• Walls, ceiling, and floors
• Lighting, outlets, and built-in storage
Owner-Friendly Summary:
“Garage areas were inspected and documented, including visible wear consistent with normal use.”
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10. Our Documentation Standard
Every move-in inspection includes:
• Clear, written condition notes
• Detailed photographic documentation
• Neutral, objective descriptions
• Clear distinction between normal wear and items needing attention
What This Means for You:
This level of documentation protects your investment, supports maintenance planning, and helps reduce disputes at move-out.
